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Packages goes out during business hours (shipping window is Monday-Friday 12pm-3pm Pacific time, we are closed on holidays). Any orders made outside these hours will be shipped the following business day.
Any orders made after Friday 12pm will be shipped the following business day.
DOMESTIC ORDERS: By making your purchase, you are agreeing to purchase postage from either USPS, FedEx, or UPS, which are third-party shipping companies separate from Steady Garage. Our handling time is 1-2 business days, and the shipping time varies based on the shipping method selected. Steady Garage is not responsible for any transit delays or errors. Once the item is shipped and the tracking information has been provided, please contact the shipping companies if there are any issues with the delivery of your package. If a wrong address is provided by the customer, we will only grant a refund once the package is returned to us. Shipping costs will not be refunded. Delivery time frames are not guaranteed as they are in the hands of a third party. If a delivery is made outside of the estimated time frame, or the tracking information shows delivered but you cannot find the item on your property, you must contact the shipping company for further information. No refund will be given for shipping delays or lost items. It is your responsibility to check the legality of these parts in your state. Please check your local DOT laws before purchasing. PRODUCTS ARE INTENDED FOR OFF-ROAD OR COMPETITION USE ONLY.
FREE SHIPPING OPTION FOR DOMESTIC ORDERS: U.S. RETAIL customers are offered a free shipping option for orders with a discounted subtotal greater than $149.99 (before taxes applied). The order’s shipment destination must reside within the United States of America’s lower 48-states. The free shipping options still utilize our standard postage providers and 3rd party shipping companies. All terms and conditions that apply to normal orders will continue to apply to orders with a free shipping option. Certain items that are excessively bulky in nature will not be eligible for this offer. Some exclusions apply.
SHIPPING SIGNATURE REQUEST: ALL ORDERS WITH A SUBTOTAL AMOUNT OVER $300 WILL AUTOMATICALLY HAVE A SIGNATURE REQUEST APPLIED TO THE SHIPPING. If you would like to remove the signature request, you must include a note in the COMMENT/NOTE section of the order stating that you would like to remove the shipping signature request and also email/call us to inform us to remove the signature request. By removing the signature request, you are fully responsible for the package and you are waiving Steady Garage from any delivery issues. If the signature request is removed, Steady Garage will not be liable for any missing or lost package after the tracking information shows that it’s delivered. The signature request is to protect your package by preventing the shipping carrier from leaving the package unattended. Third-party shipping companies will accept signatures from someone at the ship to address. If the carrier shows a signature, that means that your package has been delivered to someone at that address. If you have a package lock box, please include the CODE # in your address which could easily be identified and not mistaken for a building number, for example, PACKGE BOX CODE 1234.
INTERNATIONAL ORDERS: We are not responsible for customs delays, carrier delays, or import fees. By placing your order you are accepting the risks and/or import fees (tax, duties, GST, VAT, etc) associated with an international purchase. Shipping delivery times are estimates only. DELAYS MAY OCCUR. This is not something we can predict or control. It is your responsibility, and your responsibility only, to look into possible causes of delays once the item is in transit to you. We will not refund shipping costs due to transit delays. Please note that all charges are in US Dollars. We are required by law to report accurate information on customs forms. We will not mark it as a “gift.”
Additional shipping charges may apply for larger international orders.
NOTE: ALL OF THE ITEMS WE CARRY ARE DESIGNED FOR U.S. BIKE MODELS. ALTHOUGH SOME PARTS MAY WORK WITH INTERNATIONAL MODELS, IT IS YOUR RESPONSIBILITY TO ENSURE THESE PARTS WILL WORK WITH YOUR VEHICLE AND COMPLY WITH LOCAL LAWS. PLEASE BE SURE THAT THE PART(S) WILL WORK WITH YOUR VEHICLE BEFORE MAKING YOUR PURCHASE.
